Dear ZTE Customer, It is very important that you
review all information in this email to ensure that your product is
received, repaired, and promptly returned. In the event that
something in this email is not correct or you need additional
assistance for your ZTE product, please contact with ZTE Customer
Service Center. Please print out and fill in all blank fields in the
attachment before sending it back with your ZTE device.
*Preparing ZTE device for Packaging We recommend that all
passwords be removed and all data transferred from the internal
memory to other media. If the passwords are not removed from your
system, they must be provided to prevent repair delays. We
will not be responsible for loss of data or reinstallation of
customer installed software.
*Important Information about Accessories, Add-ons, Adapters, Media
or Literature We will not be responsible for any accessories
(Cases, chargers, extended SD cards, SIM Cards, etc.) not returned
from the repair center. Therefore, do not include any
accessories unless instructed to do so by Customer Service.
If you do not understand these instructions, please call customer
service for clarification. * Packaging your ZTE Product
to Ship If you would like to keep your original retail box, do
not ship the product into service in the original box. We
recommend shipping the product in packaging that provides the
product with a degree of protection equivalent to that of the
original packaging. We recommend; Using 3 to 5
inches of bubble wrap to protect your product. Using 3 inch
wide plastic packing tape or 3 inch wide reinforced water-activated
paper tape to seal the box. Removing or covering all old
labels if you are reusing packaging. Leaving room on the
largest flat surface of your package for a shipping label to be
applied Placing your name, phone number, Transaction ID, in
the upper left corner of the Package The following are
issues that can cause damage not covered by your Standard
Manufacturer Warranty and we highly recommend; Do not use
Carrier Mail Packs. Do not use Envelopes. Do not use
Styrofoam popcorn or peanuts. Do not ship multiple products in
the same box. * Shipping your ZTE Product Keep a
copy of your Waybill; it is your only proof of shipment. We
recommend that you insure your package; any damage incurred in
shipping will not be covered under the Standard Manufacturer
Warranty. If your product is damaged in shipping, you will need
to contact your carrier to file a claim.
ZTE Repair Centre is not responsible for any lost, stolen or
damaged device during transport.
Transaction ID: ________________________________
AGREEMENT
I understand that my product must be properly packed to prevent
unnecessary damage, otherwise, I will be responsible for all repair
cost resulting from not following the above packing instructions.
I understand that the data in my phone need to be saved if
possible because it may be necessary to replace the device if the
defective one is not fixable. I authorize the Service
Center to remove all passwords, erase all data in internal memory
and reload all the original factory software, if the repair depot
deems this necessary to restore the device to its original working
condition. Once received, your product will be
inspected for damage. In the event your product appears to have
damage that is not covered by warranty, you will be contacted by our
service facility requesting a method of payment be provided. If this
is not provided, your device will be returned unrepaired and you
will not be eligible for service of the item until payment is
received.
Name:________________________
Signature: _______________________
Date:__________________________ |